Returns & Exchanges
At LaboratoryDeal, we prioritize your satisfaction and safety by offering a streamlined return process for all eligible laboratory equipment and medical supplies within 30 days of delivery. Due to the sensitive nature of health industry products, items must be unopened and in their original sterile packaging to qualify for a full refund.
Initiate Your Request
Contact our customer support team or log into your account portal to submit a return authorization request with your order number and reason for return.
Receive Authorization
Our quality control team will review your request within 48 hours and provide a Return Merchandise Authorization (RMA) number along with specific shipping instructions.
Package and Ship
Securely pack the unused items in their original boxes, clearly marking the RMA number on the exterior, and ship the package to our designated inspection facility.
Inspection and Refund
Once received, our technicians will inspect the items for integrity; approved returns will be processed for a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing